Mitel MiCC Integration Guide : Knowledge Base
AGP - How to Guide (AGP, how to, howto)
MiCC for Lync: YourSite Explorer generates fatal error on opening – “Unhandled exception System.NullReferenceException: Object reference not set to an instance of an object.” (blank, ccmweb, exception, fatal, fatal error, language, Lync,
HowTo: Grouping conditions in IVR (AND, condition, conditions, group, grouping, How to, HowTo, OR)
HowTo: Configure and log into a General Business Hot Desking User in Contact Center Client (configure, extension, external, general business hot desking, hot desking user, how to, howto, user)
Unable to change an Agent's Group Presence using Interactive Contact Center
IVR - How to create a Queue Condition in VWM (Howto, IVR, VWM)
Hot Desking agents cannot logon through Softphone when extensions reside on alternate PBX (agent, controller, controllers, different, extension, PBX, PhoneSet Manager, PSM, softphone)
IVR - How to create a Prompt (6.0 GA, IVR, VWM)
Unable to change an Agent's Group Presence using Interactive Contact Center
7.0 IVR - Example Workflow: Get the Weather (7.0, Atlantic, Call Flow, Callflow, Example, Example Workflow, How To, HowTo, Work Flow, Workflow)
IVR - CallEstablished event received while phone is in ringing state (3300, IVR, VWM)
HowTo: Configure callbacks to adjust dialing rules. (change, custom, dialing, digit, HowTo, pattern, plan)
MiCC for Lync – CCC Agent State Monitor shows an agent's Lync presence as "Unknown" (agent, CCC, contact Center Client, lync, monitor, real time, real-time, state)
IVR - How to use the Mode of Operation activity (6.0 GA, IVR, VWM)
IVR - How to use the Subroutine activity (Howto, IVR, Subroutine, VWM)
7.0 - IVR Performance Improvements and Best Practices (Atlantic, best practices, improvement, IVR, performance, VWM)
Licensing - March 17th expiry for Subscription Timer (demo license, expired, licensing, subscription, TSB)
7.0 IVR - Example Workflow: Get the Weather (7.0, Atlantic, Call Flow, Callflow, Example, Example Workflow, How To, HowTo, Work Flow, Workflow)
5.10 - Ignite client displays invalid characters instead of English (Lync / Ignite)
Telephone System Synchronization troubleshooting check list (sync, telephone system synchronization, true true system true)
6.0GA - Extension are not showing in the Softphone configuration window in CCC (6.0 GA)
MiCC for Lync: Contact Center Client generates error upon opening, or when you click anything (ccc, ccmweb, Contact Center Client, Critical error, DeviceSelectionPage, error, fatal, fatal error, file, language, Lync, menu, monitor,
Mitel MiCC Integration Guide : Knowledge Base
HowTo: Configure and log into a General Business Hot Desking User in Contact Center Client (configure, extension, external, general business hot desking, hot desking user, how to, howto, user)
IVR - How to use the Language activity (6.0 GA, IVR, VWM)
The MiCC Release Cycle: How to indentify what is included in an update
Life Cycle Reporting Troubleshooting
